Exchange Policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must:
  • be in the same condition that you received it, unopened and in its original packaging.
  • produce receipt or proof of purchase.
To start an exchange, you can contact us at

If your exchange is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

All exchanges to be done at our Smart Living Gallery retail outlet

You can always contact us for any queries regarding exchange at

or visit us at :

SERVICE CENTRE @ 61 Upper Paya Lebar #05-01 Tat Wan Bldg, Singapore 534816.

or contact us at:

Damages and issues

Please inspect your order upon reception and contact us immediately at if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make the necessary arrangements.

For products that are deemed defective (manufacturer defect) after 7 days and within warranty period from date of purchase, they will be handled by the Service Centre for repair or servicing @ 61 Upper Paya Lebar #05-01 Tat Wan Bldg, Singapore 534816

Exceptions / non-exchangeable items

Certain types of items cannot be returned subject to the following conditions:
  • The consumer damaged the item
  • The consumer damaged the item
  • The consumer had misused it and caused the fault
  • The consumer had tried to repair it himself or had someone else repair it,
and damaged the item
  • The consumer had been told about the fault before he bought the goods
  • The defect is due to wear and tear
  • The consumer bought the goods AS-IS condition
Please contact us if you have questions or concerns.

Unfortunately, we cannot accept returns on gift vouchers

Our company do not accept refunds